Shipping policy

7Hills Roma ships via BRT Express Courier, Monday to Friday (excluding public holidays).

All orders are prepared and shipped from our warehouse in Rome, Italy.

Delivery times shown are estimates provided by the courier and may vary depending on the destination, time of year, or exceptional circumstances beyond our control.

🇮🇹 Italy

Shipping & Delivery Times

Orders placed Monday to Friday before 12:00 PM are usually handed over to the courier on the same working day.
Delivery is generally completed within 1-3 working days.
Orders placed after 12:00 PM or during weekends will be processed on the next working day.

Shipping Costs

Free shipping on orders over €99.00.
BRT Express Courier: €8.00.
Cash on Delivery (COD): additional fee of €8.00.

Delivery Management & Pickup Points

After your order has been shipped, you will receive a notification from the courier with instructions to:

Manage your delivery through the available courier services.
Select a pickup point through BRT FermoPoint, when available.

Store Pickup

You can select "Pickup at 7Hills Roma" during checkout.

Your order will be available for pickup for 30 days from the confirmation of availability.

After this period, if the order has not been collected, it will be considered unclaimed and the amount paid will be converted into a 7Hills Credit linked to your customer account, valid both online and in-store.

Checking Your Package Upon Delivery

We recommend checking the condition of your package upon delivery. In case of visible damage, please accept the package with reservation and take photos of any issues.

🇪🇺 Europe

We ship to selected European countries via BRT Express Courier, Monday to Friday.

Estimated delivery time: 2-7 working days.
Shipping cost: from €15.00 depending on the destination.

🌍 Extra EU

We ship to selected non-EU countries via BRT Express Courier.

Estimated delivery time: generally 3-6 working days.
Shipping cost: from €25.00 depending on the destination.

Customs & Import Fees

For non-EU shipments, any customs duties, taxes and import fees are the responsibility of the recipient.
We always declare the actual value of the purchased goods, as required by applicable regulations.
We cannot modify the declared value to reduce possible customs charges.

Refused Deliveries

If a delivery is refused for reasons not attributable to 7Hills Roma, any costs incurred (shipping, return shipping, storage fees or customs charges) may be deducted from the refund amount.