Refund policy

Have you purchased a product from 7Hills Roma and want to modify, cancel or return your order?

If you have made an online purchase as a consumer, you have the right to withdraw from the purchase within 14 days from receiving your order, according to applicable consumer protection laws.

Return and withdrawal conditions

Before submitting a request, please make sure that:

The product is in the same condition in which you received it, complete with original tags, accessories and packaging.
The product has only been used to verify its nature, characteristics and functioning, as permitted by applicable law.
The return includes the complete product and not only parts of it.
Sealed products that cannot be returned for hygiene, protection reasons or other exclusions provided by law have not been opened.

If a returned item shows signs of use, wear, damage, alterations, or conditions that go beyond what is necessary to inspect its nature, characteristics, and functionality, 7Hills Roma reserves the right to refuse the return or to apply a deduction reflecting the loss in value of the product, in accordance with applicable law. If a return is not accepted, the product may be shipped back to the customer at the customer's expense.

Return shipping costs

Return shipping costs are the responsibility of the customer, except in cases of defective products, incorrect shipments or responsibility of 7Hills Roma.
The customer may choose the courier of their preference.
We recommend using a tracked shipping service to avoid loss or disputes.
7Hills Roma is not responsible for theft, loss or damage during transportation organized by the customer.

Defective products or incorrect orders

If you receive a defective product or an item different from the one ordered, please contact us providing the necessary information and, if possible, photos showing the issue.
After reviewing the case, we will provide the instructions needed to resolve the issue.

Requests for returns, withdrawal, exchanges or order cancellations

To submit a request regarding your order, access your account through the following link:

Manage your request

Submit your request indicating the reason and the items involved.
Your request will be reviewed by our team.
You will receive a communication with the outcome of your request and the instructions needed to proceed.
For return requests, please wait for confirmation of the procedure from our team before shipping any products.
After receiving and inspecting the product, we will proceed according to the applicable case with a refund, product exchange or store credit.